FAQ

FREQUENTLY ASKED QUESTIONS

What is “Thrive in Life LLC”?

Thrive in Life LLC is the name of the private practice operated and owned by Dr. Mario Lehenbauer-Baum, a Licensed Psychologist.

How do I schedule initial (and follow-up) appointments?

The best way to schedule your first intake session is to contact Dr. Mario Lehenbauer-Baum via email to office@thriveinlifepsychology.com . Dr. Mario Lehenbauer-Baum will suggest several times and also provide information how you can sign up for his client portal. After you set up your client portal access, you will be able to view and e-sign all intake forms, and you can “self-schedule” your first and any following appointments (or cancel and reschedule). Please note that Dr. Mario Lehenbauer-Baum is usually not able to take phone calls right away; unless he is on vacation, he will try to respond to emails and voice message within 5-7 work days.

What can I expect for the first (intake) session?

First off: Congratulations! It takes a lot of courage to take the first step towards change! You probably already provided some information on the intake forms in the client portal. Dr. Mario Baum uses this information for some initial screening to see if your issues match his expertise and skills.

In your intake session, Dr. Mario Lehenbauer-Baum will go over your answers in your intake form with you. Overall, the intake session is dedicated to get to know your psychologist, and to see if Dr. Lehenbauer-Baum is the right expert for you. He will ask a lot of questions about the nature of your issues and worries, and he usually discusses your expectations, what you expect the desired counseling outcome to be.  He will also explain his role as a psychologist, the rules and limits of confidentiality, and he will also discuss the fees and methods of payment.

Please be aware that it could also be an outcome of the first session that Dr. Mario Lehenbauer-Baum determines that he is not be the right expert for you (for example, if your issues are outside his scope of expertise or experience – please note that Dr. Mario Lehenbauer-Baum primarily works with adult ADHD, anxiety disorders, self-esteem issues, life-transition issues, stress-management/work-life balance, mild depression, and phobias). If he determines that he may not be the right expert for you, Dr. Lehenbauer-Baum usually tries to provide you with appropriate referrals.

If you want to utilize insurance, please discuss it with Dr. Mario Lehenbauer-Baum before your first session!

I need immediate help – who can I call?

Please do NOT call Dr. Mario Baum if you need IMMEDIATE help. His office is not suited for emergencies. If you or a loved one need immediate help, please call 911.

Insurance and out-of-network services

Dr. Mario Lehenbauer-Baum’s regular session length is 45 minutes unless you book a double session. He offers a limited amount of openings with a lower sliding fee scale for individuals without insurance or who are not able to afford psychological services otherwise (please note that there are no spots available at the moment!). Dr. Lehenbauer-Baum does note accept insurance for couple counseling sessions.

If you want to utilize your health insurance for out-of-network benefits, please discuss it with Dr. Mario Lehenbauer-Baum. He may not be in-network with your insurance plan, but you may have certain mental health out-of-network benefits included with your health insurance provider (it means that your sessions with Dr. Lehenbauer-Baum may be partially or even up to 100% covered by your insurance).

To inquire about your out-of-network benefits before the first session, Dr. Mario Lehenbauer-Baum recommends you call your health insurance provider to receive answers to the following questions:

  • Do I have out-of-network mental health benefits? Is there a deductible I have to meet before reimbursement?
  • What is the covered amount or percentage per out-of-network session?
  • How many sessions per year are covered?
  • Is any approval required from a primary care physician?

Assessment and evaluation/testing fees?

The regular assessment fee (including final reports) depends on the purpose of the assessment, and the tests needed for the assessment. For psychological testing/evaluation and assessment services, Dr. Mario Lehenbauer-Baum offers a 30-min assessment consultation session for $ 50.

During this initial assessment consultation session, you can discuss the evaluation purpose with him, and he will be able to discuss the fee estimate with you. If you and Dr. Mario Lehenbauer-Baum decide that an assessment is needed, the $ 50 payment will be counted towards your total assessment fee. Usually, the first 50% of the total assessment fee is due at the first day of the assessment, and the other 50% is due at the last day of the assessment.

Usually, assessment fees are not covered by insurance providers, but some specific tests may be covered. The final fee always includes a feedback session with a detailed report!

Methods of payment

Dr. Mario Lehenbauer-Baum accepts cash, check and credit card payments. Unless other arrangements were made, all payments must be made before the session starts.

Cancellation and no-show fees

Please note that your session time is reserved for you, and you only. Dr. Mario Lehenbauer-Baum takes each case and each session very seriously, and he prepares for each session. If you need to cancel or reschedule a session, please provide Dr. Baum with a 24 hours’ notice; health insurance providers do not provide any reimbursements for missed or cancelled sessions. Therefore, if you miss a session without canceling at least 24 hours before the session starts (e.g., you forget to show up, or you put it in your calendar at the wrong time or day), you take that time away from another client, and our office will charge a no-show fee. You can also utilize reminders in your client portal (text- and email-reminders) so you do not forget any of the appointments you scheduled.

What is cognitive-behavioral therapy (CBT)?

CBT is a short-term, goal-oriented psychotherapy treatment. Dr. Lehenbauer-Baum works with his clients and patients to solve problems together. Many people like CBT because it is a hands-on, practical approach to problem-solving. During therapy, the client and the psychologist focus on

  1. thoughts,
  2. behavior,
  3. emotions, and sometimes
  4. physical reactions in your body (e.g., heart racing, sweating, ..)

Please call us (615-582-8602) or send us an email for further information.